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Refund Policy

At TAYORi Personal Care we strive to ensure your satisfaction with every purchase of our handmade personal care products. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.

  1. Eligibility:

    • To be eligible for a refund, the item must be unused and in the same condition as when you received it.

    • Refunds are applicable within 14 days of the original purchase date.

  2. How to Request a Refund:

    • Please contact our customer service team at Trish@TAYORi.shop to initiate the refund process.

    • Provide your order number and details about the product you would like to return.

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

  4. Refund Process:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. 

  5. Exclusions:

    • Custom-made or personalized items are non-refundable unless they arrive damaged or defective.

    • We do not accept returns or offer refunds on sale or clearance items.

  6. Damaged or Defective Products:

    • If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, including any return shipping costs incurred.

  7. Refund Disputes:

    • In case of any disputes regarding refunds, our decision will be final.

TAYORi Personal Care reserves the right to update or modify this refund policy at any time without prior notice. Please review our policies periodically for any changes.

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us. Your satisfaction is our top priority.

On a less formal note, we too shop online (a lot) and we know that having to return something is a real pain so we don't ever want to put you through that, it's just that we are require to have a formal return policy, hence the above.

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