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  • Trish

That feeling when you absolutely have to call Tech Support

I don't know about you, but when something is not working with my internet or some other tech product or service that I use, I absolutely dread it. I will even find a work around if I can, just to put off that phone call.

Over the past year, I've had repeated issues with my internet provider. I'm not going to name them, but it was one of the big ones. I would suffer through intermittent service or painfully slow service rather than call them but dead service was the time when I couldn't put it off any longer. Hey we all live on the internet and when its not available to us its almost as catastrophic as losing power (which wouldn't be so bad if the internet doesn't go down too).

Speaking to Cathy or Ernest in the Phillippines, where they use your name every third word till it drives you nuts and say thank you twice as many times as that, can get my blood pressure soaring and my patience plummeting. The worst part is that enduring all that doesn't guarantee the problem will be fixed or that the appointment they set for the technician to visit you next week will be kept, even though you stayed home from work for half a day for that window that suits them.

So it was one of the best feelings on earth last week, when I called my internet provider to ask about a package they were advertising, and had the pleasure of speaking to a personable young man in Colorado, with an American accent. Then yesterday the technician turned up on time and was very pleasant and thorough about installing the hardware, and even gave me his cell # to call if I had any problems.

I now officially have a business internet package which is faster, stronger and costs me the same as my former slow, unreliable, residential package. Guess who's a happy little Vegemite???

For a minute.

Now my website is having issues... arrrrrrrhhhhhhhhhh

Tip to my granddaughter: Either become an IT girl or marry an IT guy!!!


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